Our IMPACT.

We believe that nobody should ever feel isolated, and there is always somebody who will relate to your story. Our aim is provide free and accessible grief support for all, and to open up, and expand, these important conversations.

In a time when grief and mental health resources are often out of reach for those who need them most, we are committed to ensuring that our meetings are always free of charge to those who struggle to be heard. 

We want to interrupt the narrative: to change how we (don’t) talk about mental health and grief, to provide empathetic space, to build community and contribute to making suicide prevention sustainable, impactful, appropriate and work for those who need it most.

We could not deliver the services that we do without all of you. We may have set up the meetings, but you have made the charity what it is today: a beautiful community of empathetic people, authentically supporting each other through loss, grief and mental health.

Since our first meeting in May 2018, The New Normal has provided*:

1,500+

peer support meetings provided

14,236+

participant attendances

* Figures correct at Aug 2025

In 2024 alone:

290

peer support meetings provided

3,055

participant attendances

25,578

 total meeting minutes provided

131,303+

 total meeting minutes provided

1,500+

individuals supported

325+

individuals supported

Finding TNN has definitely been my saving grace. It is a long road, after losing a child. But knowing the ups and downs I face daily can be supported by the TNN community, has made me feel like I can, and will, be okay in time.
— Joanne, Good Grief Attendee

Peer Support.

We believe that talking with others who understand the nuances of our shared experience and trauma is incredibly important, but not everyone has access to a reliable, non-judgemental support network.

The UK Commission on Bereavement Report indicates 28% of bereaved receive no family support, and almost half have no support from friends.

Free, accessible peer support should be available to everyone as grief support, mental wellbeing and suicide prevention.

NHS England’s Five Year Forward View refers to peer support as one of the ‘slow burn, high impact’ interventions that should be seen as ‘essential’ to the future of the NHS.

Peer support increases the protective factors such as connectedness, community, recovery, hope, resilience and wellbeing which reduces the prevalence of suicide.

Further value is gained from the wider benefit to the community through the ripple effect: participants form natural communities, develop and improve ability to communicate empathetically and non-judgementally which they carry forward.

this is what our surveyed attendees said they experienced after attending meetings:

99%

would recommend our meetings to others

*100 attendees completed, Jan 2025.

98%

found the meetings beneficial

90%

free-to-access was most beneficial factor

86%

experienced reduced feelings of isolation

67%

experienced increased support network

54%

experienced improved coping skills

29%

TNN meetings are only source of support

14%

experienced reduced self-harm/suicidal feelings

72%

increased understanding of own experience

I have a better understanding of myself and those around me. I don’t recognise or remember the person I was before I started attending your meetings. I am better in all aspects of my life because of these meetings and your charity.
— Attendee of 50+ meetings

REAL Stories.

When talking impact, it can be easy to forget that behind each number is a real person with a real story: people like you who have been supported, often at the most difficult time of their lives.

We will be sharing more of the human stories behind some of these figures so you can hear about the real, and most important, impact of our work.

If you would like to share your story, we would love to hear it!

When you submit your story, you can let us know if you’d like it kept private (used only in our internal and funder impact reports), or if you’re happy for us to share it, or quotes from it, on our website and/or social media.

We are happy to anonymise your story in sharing it to ensure your identity is not known if this is more comfortable for you.

BBC All In The Mind Award winners.

In June 2023, shortlisted from almost 1,000 nominations, The New Normal were announced as Winner of the All in the Mind Award 2023: Group category!

The Awards were created by the BBC to celebrate great mental health care, and recognise the people and organisations that have had a real impact on listeners' mental health.

For The New Normal, this Award is recognition of the power that genuine peer support and community can have in mental health and suicide prevention provision, and the endless potential impact of free and accessible grief and mental health support for both individuals and society as a whole.

The Charity was nominated by Hollie, who initially came to us as an attendee in desperate need of support after the deaths of her husband and father. Tune in to hear why she nominated The New Normal, the ‘life-saving’ support she received, and the transition into becoming a core part of the Charity herself.

Read more of Hollie’s story in Real Stories above.

BBC Radio 4 Interview: Stories of Hope & Loss, feat. TNN's Hollie Felton and Benjamin May

Having a group of like minded folks moving through grief together, and a space to speak, and listen, to others has supported me in my grief journey tremendously.
— Attendee of 10-20 meetings